Job Description:
Telesales Sales Manager - R 380 000 CTC p/a

Knowledge and Experience
Minimum 3 years telesales experience in media sales plus 2-3 years sales management experience an advantage

Qualifications
Matric
Degree/ diploma and / or equivalent which encompasses business strategy would be an advantage

KPA's
Budget setting
Regular monitoring against roadmap to ensure staff meet set targets
Implements support structures for ensuring optimal target achievement for team member and personal growth
Communicates job expectations clearly with support to address gaps.
Planning, monitoring and reviewing of team members performance
Builds customer loyalty by actively seeking to understand the customer’s needs and providing relevant product solutions
Assists the customer to maximize their exposure for mutual benefit
Demonstrates emotional intelligence, integrity and ethical behavior
Ensures that representatives respond to customer concerns with a sense of urgency and follow-through
Identifies activities and assignments necessary for managing the canvass
Prioritizes between urgent and important critical sales activities
Determines the requirements for processing canvass by breaking them down into tasks and identifying materials, equipment and people needed to achieve this
Ensure efficient co-ordination of activities in order to meet objectives
Manages time effectively in order to achieve daily call rates, targets and deadlines
Generates reports and reviews of sales, with emphasis on clear forecasting