A Temporary Reservations Manager position has become available at The Collection by Liz McGrath, based in Constantia. The following are the requirements for the position:Job AimsTo manage all aspects of the Reservations DepartmentTo create a working environment that supports organisational and brand valuesTo deliver outstanding customer serviceSpecific Job AccountabilitiesPeople:· Preparing rotas and job schedules for staff to meet business needs· Communicating and delegating duties to the team· Understanding what is happening in other departments and implications for your own department· Planning ahead and ensuring adequate resources are available· Managing the departmental operation and taking action where necessary to ensure smooth running· Ensuring each shift is reviewed and handovers and briefings are carried out· Maintaining in-depth technical knowledge and skills required for the job· Ensure the team understand the aims of the hotel and the departments role in achieving it· Communicate aims to the team· Agreeing departmental objectives for self and team· Representing the needs of the team to others in the hotel· Getting members of the team to work co-operatively with others· Keeping the team up to date about departmental, hotel and company activities through regular communication· Understanding the quantity and quality of people needed to operate the department· Carrying out selection interviews and making effective recruitment decisions· Ensuring the new recruits have all relevant information before commencing employment· Planning and ensuring departmental orientation is carried out· Ensure Brand Standards training and assessment is carried out· Regularly review individual and team performance against objectives and providing feedback through walkabouts, 1:1’s and team meetings· Developing and implementing department training plans to meet business needs· Reviewing and evaluating all training activities· Carrying out annual appraisals with all staffQuality:· Understanding relevant H&S legislation and the implications on the operation of the department· Communicating to the team their responsibilities within H&S· Ensuring that safe and healthy working practices are implemented at all times· Having detailed knowledge of department brand standards· Being able to explain the standards to the team· Assessing staff performance against standards· Monitoring standards through regular Brand Standards Review checks· Developing action plans to address shortfalls in standards· Implementing and following through improvements identified· Ensure all telephone, personal and written enquiries are dealt with promptly, in a friendly manner and in line with company standards· Ensure accuracy of all reservationsCustomer:· Analysing Mystery Customer information and communicating to the team· Actively seeking verbal feedback from customers on a regular basis· Agreeing and implementing actions to make improvements to customer service· Positively dealing with and learning from customer complaints are comments· Making sure all customer requests and queries are responded to promptly and effectivelyPlease note that this is a temporary contract position from October 2016 to end of March 2017.Should your application not receive a response 2 weeks after being submitted, please accept that your application has been unsuccessful.