Mandatory Requirements
• The Industry Specialist needs to be knowledgeable around the operations and management of The Traffic contravention processes and By-law contravention processes.
• Must be regarded as a specialist or domain expert in this area.
• The Industry Specialist that will be appointed must have demonstrated skills and expertise in the understanding the business objectives of a large scale organisation.
• Experience of 3 or more years as a trusted advisor or industry specialist role in a project delivery environment.
• Must have experience in working with multiple internal and external stakeholders.
• Must have the ability to manage and drive a team.
• Information Technology or SAP Systems knowledge would be advantageous.
• Proven experience in Business Requirements analysis and Business Process re-engineering would be an advantageous.
• Must have own vehicle and be willing to travel within the City of Cape Town

Responsibilities
• Key elements include assessing, describing and analysing the business needs around Traffic and By-Law contravention processing and stakeholders to help identify business problems and propose solutions.
• Provide specialist expertise around Traffic and By-Law contravention processing to aid in understanding of their Strengths, Weakness, Opportunities and Threats (SWOT).
• Provide expertise around the variety of operating models, their internal working and how processes can be improved.
• Through a consultative process define common Standard Operating Procedures (SOP) in this area.
• Aid in the establishment of a working group to gain participating, stakeholder management, varied perspectives, insight and solutions to problems.
• The successful candidate will also be involved in providing business improvement solutions that requires conceptual level of business and technical challenges that need to be taken into account.
• The successful candidate will be the primary interface to business for the Business Analysis team for the analysis and documentation of business requirements and processes for enhancements or new functionality or subsequent development by a team of software developers.
• Development of business process improvement plans.
• Knowledge of current IT systems used within this area would be advantageous.
• Contribute to the drafting of business requirements for the purposes of automation of business processes and reporting requirements.
• Engaging key stakeholders within the Company relating as well as external role players and systems where integration is required.
• Assisting with training, coaching & reporting.
• Working within the specified Project Management team in ensuring that all defined processes, status and approvals are adhered to in accordance with the project plan.

Key Accountabilities
• Key elements include assessing, describing and analysing the business needs around Traffic and By-Law contravention processing and stakeholders to help identify business problems and propose solutions.
• Provide specialist expertise around Traffic and By-Law contravention processing to aid in understanding of their Strengths, Weakness, Opportunities and Threats (SWOT).
• Provide expertise around the variety of operating models, their internal working and how processes can be improved.
• Through a consultative process define common Standard Operating Procedures (SOP) in this area.
• Aid in the establishment of a working group to gain participating, stakeholder management, varied perspectives, insight and solutions to problems.
• The successful candidate will also be involved in providing business improvement solutions that requires conceptual level of business and technical challenges that need to be taken into account.
• The successful candidate will be the primary interface to business for the Business Analysis team for the analysis and documentation of business requirements and processes for enhancements or new functionality or subsequent development by a team of software developers.
• Development of business process improvement plans.
• Knowledge of current IT systems used within this area would be advantageous.
• Contribute to the drafting of business requirements for the purposes of automation of business processes and reporting requirements.
• Engaging key stakeholders within the organisation relating as well as external role players and systems where integration is required.
• Assisting with training, coaching & reporting.
• Working within the specified Project Management team in ensuring that all defined processes, status and approvals are adhered to in accordance with the project plan.

PROFESSIONAL FUNCTIONS
• Conduct information sessions using techniques for requirements gathering, functional decomposition, functional user interface design, process improvement, technology assimilation, change management.
• Contribute to analysing business processes and investigations to perform modelling/mapping of business processes, conducting as-is/to-be business process (re-)designs for substantial business problems, and come up with alternative business solutions.
• Contribute to Analysing and evaluating business data and other information collected, focusing on identifying what data is pertinent and what data structures, tables and entities are required in the new systems.
• Documenting and disseminating results of research and investigations to project team and providing guidance in terms of solutions design and development, and sharing knowledge with fellow professionals engaged on common areas of work within the forums.
• Facilitating the development of projects, systems, policies and procedures and their implementation.
• Participating in the systems design phase of systems identified for development to ensure consistency of designs and business objectives, through prototype efforts, including determining the technical feasibility of automated solutions on different platforms
• Researching, prototyping and assessing the feasibility and impact of releasing certain functionality in the desktop environment out to the business.
• Defining testing conditions for the integrated testing of developed systems and participating in systems testing and sign off of developed application systems before roll-out to the user departments. Compile test plans and test packs and assist in testing newly developed or enhanced software and new releases of developed software.
• Participating in the training of end-users in application systems developed and the implementation of change management programmes within the business
• Assisting in the monitoring and managing of external service providers in the delivery of goods and services participating in application systems development.
• To assist the companies eliminate manual processes through the use of software solutions through workflow enablement of business processes and the delivery of appropriate Information systems technologies to enable the company achieve its strategic objectives and also improve the efficiency of the administration of the company.

COMMUNICATION
• Performing the liaison function between the stakeholders and business side of the external service providers.
• Leading, coordinating and facilitating meetings with management, internal and external clients and fellow professionals to give or receive information on projects, processes policies and systems.
• Leading, coordinating and facilitating working groups to share knowledge and develop plans and strategies on issues of common concern.
• Liaising with other technical staff in IS & T with respect to resolving technical problems and software deployments.
• Providing technical expertise to Senior Management with respect to how their workforce can utilize collaborative application technology

ADMINISTRATION
Drawing up of reports and correspondence to facilitate the functioning of the Branch, by:
• Writing of reports of varying complexity to record research and information collection, share information, formulate conclusions and strategies and make reasoned recommendations.
• Responding to requests for assistance or resolution of problems to both internal and external clients.
• Compiling, analysing and evaluating statistical data and making written recommendations to line management.

Soft Skills and Professionalism:
• Must be able to work in an environment where delivery to the highest standards and quality is non-negotiable.
• Must be able to work in a performance driven environment.
• Sets high standards of performance for oneself.
• Must be able to “think out of the box”.
• Must display enthusiasm and a positive attitude.
• Demonstrates flexibility in day-to-day work.
• Must be able to work in a team environment.
• Management of business subject matter experts in this area.

Skills:
• Good facilitation, problem solving, change management skills. The ability to quickly understand business processes and document changes if required with minimum business interruption w.r.t new build.

Knowledge:
• Knowledgeable around the operations and management of The Traffic contravention processes and By-law Contravention processes.
• Must be regarded as a specialist or domain expert in this area.
• Strong business understanding, with hands-on experience.
• Leadership and mentorship skills
• Verbal and written communication skills, with an ability to express complex technical concepts in business terms.
• Ability to work in a team and have sound interpersonal skills.
• Confident to deliver presentations to a variety of stakeholders in open forums.

Qualifications or Experience
• Industry recognised business qualification or business administration degree.
• Knowledge around the operations and management of The Traffic contravention processes and By-law Contravention processes.
• Must be regarded as a specialist or domain expert in this area.
• At least 3 years’ experience in being regarded as a trusted advisor in this specialised area.
• Business requirements definition and drafting functional specifications experience would be advantageous.
• Experience in working with large scale or local government organisations would be advantageous.