Trainee Autoglass Technician - Worcester Verfied

R 3500 per month Worcester, Western Cape Worcester, Western Cape more than 14 days ago 19-06-2019 12:55:57 PM
14-08-2019 12:55:57 PM
BACKGROUND:
PG Glass is the largest network of Shatterprufe windscreens and Armourplate toughened automotive glass Fitment Center’s in South Africa, as well as the largest repairer and installer of glazing and building glass products in Southern Africa.

SCOPE and PURPOSE OF THE ROLE: To ensure that the highest level of PG Glass Fitment Centre standards are maintained when fitting of automotive glass is done.

KEY RESPONSIBILITIES:
Customer Service:
• Ensure the highest level of quality customer service to external and internal clients through quality workmanship, on time deliveries are done and correct orders are completed and delivered.
• Ensure that you are always polite, friendly and helpful to customers and staff.
• Develop the habit of excellence to ensure the delivery of superior customer service.
• Always wear clean presentable current corporate wear.

Level 1 Service Technician-Trainee :
• Does the easier polyurethane one man work normally assisted.
• Performs one man fit on door and fixed glass.
• Has limited exposure to customers.
• The productivity standard is >260 points or approximately 4 job per day/ 70 Jobs a month.
• The assessment standard is a minimum of 80%.
• Completes all administration to the required standard
• During a six month period of time, the ratio of comebacks a maximum of three.

Loading:

• Load according to works orders, precise size, correct glass, precise quantity.
• Make sure that there are documents for all glass products loaded and that the load is correct
• Ensure that the glass is clean and presentable, not damaged, correctly packed and tied to the vehicle.

Delivery:
• Follow schedule and meet lead times.
• Notify scheduler and customer of any delays.
• Offload glass onto swept area.
• Off load the full order.
• Pack the order neatly and carefully.
• Get PODs (Proof of delivery) signed by the customer.
• Collect any monies due on COD (Cash on Delivery) orders.
• Hand documents and money to office on return.

Reporting:
• Report back on a daily basis.
• Report all customer problems and or complaints to the Fitment Centre Manager.
• Report all breakages/ damages to glass.
• Report any accident to Fitment Centre Manager immediately.
• Report any vehicle problems and do standard weekly checklists on vehicle maintenance.
• Responsibility to report on any fraud to KPMG

Assist:
• Be willing an available to assist the Fitment Centre whenever needed or requested.

Housekeeping:
• Be presentable and maintain the PG Glass image.
• Take good care of equipment / tools as per the weekly checklist.

Safety:
• Adhere to all safety standards and procedures in that must conform to company regulations and traffic laws.

Driving:
• Ensure that you have a valid driver’s license.
• Ensure that the vehicle is always licensed.
• No vehicle abuse inter alia: fuel, speeding and personal use.

Recruiter: PG Group