Trainer - Cape Town
R
17k
per month
Cape Town,
Western Cape
more than 14 days ago
About the company:
Our Client is a leader in long-term insurance and they are seeking to employ a Trainer to train new staff on all products and processes applicable to their clients.
Responsibilities:
- Deliver basic competency training to new service, quality and sales staff
- Develop and refresh training material
- Coach and mentor current service and sales staff to ensure ongoing development and feedback
- Initiate and participate in calibration sessions to identify gaps between the training room and live environment
- Provide comprehensive feedback for the team leaders on new staff competency levels, including communication skills
- Facilitate the collation of new or amended product, process and systems information from different business areas
- Remain up to date on how processes and systems are used by quality, service and sales teams on a daily basis
- Coordinate and schedule refresher or update sessions
- Train current staff on amendments to processes and systems
- Quality Assurance of training material and assessments
- To ensure ongoing skills development of current staff
Requirements:
- Must have experience in the Long Term Insurance experience
- Matric Essential
- Relevant Training qualification advantageous
- 1 – 2 years’ working experience in training environment within the financial services industry
Competencies:
- Created and ensured relevance of training material
- Planned and coordinated training sessions in a dynamic environment
- Delivered structured and ad hoc training sessions with new and current staff
- Coached and mentored staff in a live environment
- Liaised with business areas regarding new or updated material
- Provided reports on competency and behaviour of trainees
- Completed administration and filing
What to include
- Detailed cv
- Motivational letter
Recruiter: ODwyer Personnel