TRANSITION LEAD - Cape Town
Salary Negotiable
Cape Town, Western Cape
Cape Town,
Western Cape
more than 14 days ago
16-02-2017 4:37:18 AM
16-03-2017 4:37:18 AM
TRANSITION LEAD
Century City
My client rovides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Their goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. They are a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY.
Main Job Purpose:
• To ensure a professional image, of both company and the department is presented at all times both internally and externally.
• To Assist the Transition Manager with operational management of the Transition workflows.
• To provide technical assistance to the OSS Business Unit for Transition and Service Administration.
• To assist the Head of Unit with Technical sales requirements.
Responsibilities:
• Daily monitoring and management of the Transition workflow.
• Assisting, as required, with Sales opportunities with a technical service requirement.
• Assisting, as required, with Service Administration requests for technical part code and validation requirements
• To ensure that all transitional activities are delivered observing and complying with relevant company procedures. Where possible, identifying and suggesting corrective actions to management to avoid any reoccurrence of exceptions.
• To perform any other duties as defined by his/her manager.
• To formally communicate and request assistance and guidance in a timely manner in situations where contractually, or where it is personally felt necessary, that escalation is required.
• To liaise with other external departments where necessary to support their execution of companies business.
• To liaise with companies customers for the purposes of onboarding new service contracts and communicating effectively nscglobal interfaces and processes.
• To act as interface with the companies Pre-Sales group, attending meetings and responding to requests as necessary.
• Financial Responsibilities - Awareness of need for efficiency & accuracy in quoting and budget control in the transitional process.
• Scope - All companies OSS Services
Qualifications:
• Cisco Technical Qualifications for R&S and appropriate specializations
Key Competences:
• Technical understanding of Cisco equipment part codes and design criteria
• Understanding of Transition and PMO best practice
• Understanding of Support Services
• Quality Orientation
• Financial Understanding
• Planning and Organizing
• Specialist Skills and Knowledge
• Profit Awareness
• Communication
• Co-operation and Teambuilding
Other Competences:
• Problem Solving
• Self Development
Skills:
• Excel knowledge
• Interpersonal Skills
• Understanding of context of support / transition services