Reporting Structure:

The immediate supervisor will be the Company Operations Director

Operations:

The BM will be responsible for the effective running of the Johannesburg Branch including all financial controls and administration procedures.

In consultation with the Operations Director and Managing Director, be responsible for setting up and monitoring preferred supplier agreements

The BM will represent the client in the Gauteng region and attend all client functions and events that can enhance the operations of the branch.

Office:

Maintain the office in a manner that befits the company and is conducive to transacting travel business.

Implement and maintain technology, hardware and software required for quality operations

Attend to all lease, water and electricity, security, insurance and provision of service issues

Implement and maintain effective communication systems and processes

Ensure that effective hours of operation are maintained and that after hour’s service is available for emergencies.

Maintain an effective messenger and delivery service

Personnel:

Manage all staff required for the effective running of the branch.

Apply performance standards, discipline and motivation of all staff

Be responsible for compliance with all legal requirements

Complete performance appraisals and recommend salary increments

Maintain an effective reporting system within the branch

Maintain a leave roster and recommend leave

Service Standards:

Implement and maintain quality service standards throughout the branch

Ensure customer satisfaction by problem solving and selective personal contact.

Ensure regular report backs are received from the consultants

Attend public relations functions, and seek new and imaginative ways of enhancing our relationship with the customers

Abide by the companies code of ethics and maintain the dignity of the company at all times

Sales:

Be accountable to generate the required branch revenue from existing and new business



Establish targets and implement strategies to achieve these

Set up appointments with prospective clients and follow through on processes until business is secured and all relevant documentation is received.

Compile PowerPoint or other presentations and business proposals

Support preferred service providers

Submit regular reports to the Company and Managing Director

IATA and ATASA:

Be responsible for membership updates

Ensure that all IATA and ASATA regulations are adhered to

Budgets:

Make recommendations to the Company Director on budgets and use of resources

Be responsible for controlling costs and achieving budgeted turnover targets

Credit Control:

Ensure that all credit applications are properly completed in all respects

Ensure that all debtors accounts are strictly maintained in terms of credit facilities provided and do not allow extension of limits without appropriate guarantees. Chase all outstanding accounts

Hold a monthly credit control meeting to establish payments, usage and customer activity

Management Reports:

Ensure that all management reports requested are available

Submit management and sales reports timeously to head office

Overflows:

Assist with overflows as requested or necessary including consulting

Knowledge:

Be up to date with all issues related to running the branch from a travel and general aspect and impart this knowledge to clients, staff and senior management

Implement training programmes, schedules and processes that impart knowledge to consultants

Salary on offer is R34 000 CTC per month.

** NO CHANCERS!!!