We are looking for an experienced DMC RETAIL TRAVEL CONSULTANT to join the team of this well known, luxury tour operating company for southern African region. You will join the team at the Company's head office in Sandton.
The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, ability to accept routine and mundane tasks, have high energy level, be flexible, have the ability to overcome obstacles and
persist with the task at hand, be decisive and adaptable

KEY RESPONSIBILITIES:

Creative planning and designing of itineraries
Managing the reservations process for bookings in a manner which ensures guest budget is achieved
Handling of bookings from quote to finalising, invoicing and travel documents
Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues.
Emergency duty will be on a rotational basis as per the Retail Emergency BOP
Working hours early and late shift on a weekly rotational basis
Calm and professional manner of servicing agents and guests
Proactive selling of our products and services ensuring the best possible safari for the guests
An independent, curious and “can do it” nature
Upholding the values of the Company

KNOWLEDGE REQUIRED:

A passion for delivering service excellence
An in-depth knowledge of Tourplan advantageous
A good knowledge of South Africa, Southern and East Africa preferable
A willingness and aptitude to learn

SKILLS REQUIRED:

Communication skills and a good command of the English language
Time & desk management
Computer aptitude
Attention to detail
Elaborating in writing explanations or descriptions
Working in an orderly manner
Exceptionally customer focused

PERSONAL CHARACTERISTICS:

Good interpersonal skills
Sense of urgency
Passionate about guest delight
Diligence and self-motivation to meet deadlines and keep on top of your job
Willingness/ability to share information and teach and inspire others

PREVIOUS WORK EXPERIENCE REQUIRED

Minimum of 4 – 6 years previous inbound tour consulting experience required
Start: ASAP

Salary: +/- R 18000 CTC

To apply for DMC Travel Consultant | Sandton | Tour Operator, send your CV with recent photo and contactable references.

ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.