Customer Service Consultants - Cape Town Verfied

Salary Negotiable Cape Town, Western Cape Cape Town, Western Cape more than 14 days ago 08-01-2018 1:36:51 PM
05-03-2018 1:36:51 PM
Top Brand in the CONTACT CENTRE Industry is urgently seeking for CALL CENTRE AGENTS , to join their dynamic team in Cape Town - City Bowl or Maitland

MAIN JOB TASKS AND RESPONSIBILITIES
Answer calls and respond to emails
Handle customer inquiries both telephonically and by email
Research required information using available resources
Manage and resolve customer complaints
Provide customers with product and service information
Enter new customer information into system
Update existing customer information
Process orders, forms and applications
Identify and escalate priority issues
Route calls to appropriate resource
Follow up customer calls where necessary
Document all call information according to standard operating procedures
Complete call logs
Produce call reports

MINIMUM REQUIREMENTS- NON NEGOTIABLE:
1 Year Customer Service Exp/1 year working in a UK Utilities Environment
Excellent domain of the English language
Computer literature
Good communication skills
Matric
Clean ITC
Clear Criminal record

Recruiter: CapitaSA