URGENT: Reservations Consultant – Pretoria East

MUST HAVE AT LEAST 1 YEARS’ EXPERIENCE IN SIMILAR ROLE
Salary – R10 000 + very good commission

Bring your reservations experience to this well established Game Reserve’s booking counter.
Looking for someone who is ENERGETIC, EFFICIENT, TARGET DRIVEN to join this strong reservations team.

• experience in a similar role within the hospitality and or call centre industry.
• Computer skills – Excel, PANstrat.
• Business administration experience
• Pressure tolerance
• Good judgement
• Self-managed
• Energy and drive
• Result orientated
• Innovative
• Creativity
• In-depth knowledge of business and customer needs.
• Able to work independently as well as within a group.
Key areas of responsibilities
• Having an in depth Product knowledge (rates, activities, lodge operational procedures etc.)
• Creating and achieving a desired service level to both customers and lodge operations.
• Maximising occupancies by filling empty room gaps through a balance between series and FIT clients.
• Preparation of booked guests to enhance their experience at Kapama.
• Accurately managing a booking from initial enquiry to booking confirmation and payment
• Receive and give feedback on telephonic, electronic and written enquiries
• Be professional and presentable at all times.
• Be courteous at all times, even if the client appears to be in the wrong. “The client is ALWAYS right”.
• Communicate regularly with clients with regard to the reservation.
• Do timeous follow-ups on all reservations.
• Ensure that deposits are paid according to terms.
• Assist with other properties or telephone if co-workers are not available or on leave.
• Able to travel when required