Usability Analyst – Sandton
The client experience analyst role is extremely important, we are looking for a dynamic, professional Usability / client experience / client centric thinker who understands the functional needs and can promote the usability framework within software design. Must have 5 years experience at least.

Analysis of business requirements
Interpret channel analytics data to inform the understanding of customer behaviour and channel experience
Follow a structured process to listen to, understand and document client requirements and experiences
Review the business requirements with the client
Work on multiple tasks and projects with multiple stakeholders
Answer queries from the development team on business or client on the user experience
Defend the client experience
Conduct user research to understand the context of user behaviour and preferences to inform user interface solutions
Promote the usability framework within software design
Promote client and customer centric thinking with product and business owners, technical marketing and all other stake–holders
Plan, design and execute user testing, including stakeholder interviews, focus groups, contextual enquiry and usability testing
Creating wireframes for to help conceptualize solutions
Create prototypes
Aid in the design of the solution and produce UX outputs
Develop scenarios, navigation models and prototypes for demonstration of concepts

Qualifications and experience
5 to 10 years work experience
Qualifications BCom, BSC or BA in any of the following: Informatics, Industrial and organizational psychology, Fine arts, Ergonomics, Industrial design, User experience, Information sciences/technology
Or diploma in Multimedia IIBA certification (CBAP) User experience certificate Graphic or web design UML/Storyboarding BPMN
Process engineering Research
Product design Feature writing/copywriting
Requirement writing
Interaction design
Information architecture (taxonomy creation)
Prototyping Interface layout
Interface design
Usability analysis
Statistics Web Platforms Mobile platforms (Android, iOS, Windows 8)
Personality profiling
Creation of user tests
Graphic design Coding
Change management
HTML/CSS

Salary is negotiable on experience
Ad response reference CP10921

If you have not heard from us in 2 weeks, please consider your application as unsuccessful. We will keep your cv for any suitable future roles. We also invite you to keep an eye on our adverts and to contact us to discuss other career opportunities.