Used Vehicle Sales Manager - Johannesburg Verfied

Salary Negotiable Johannesburg, Gauteng Johannesburg, Gauteng more than 14 days ago 28-05-2019 12:21:17 PM
23-07-2019 12:21:17 PM
Our automotive dealer client currently holds a vacancy for an experienced pre-owned vehicle sales manager based in Johannesburg.

The successful candidate will be responsible to plan, manage and monitor the implementation of all pre-owned vehicle sales activities and processes in order to maximize pre-owned vehicle sales and profits.

Duties and Responsibilities

PROCESS AND GOVERNANCE
• Contribute to the development of the appropriate strategy and set target within area of accountability
• Manage operational risk and risk mitigation initiatives
• Implement and manage end-to-end processes
• Define standard operating procedures (SOP's)
• Monitor and report on progress against operational plan and make adjustment where required
• Resolve problems with the necessary discretion and guidelines
• Plan, manage and monitor governance compliance processes in area of accountability in order to manage risks and expose liabilities
• Plan and organize sales outputs through assigning sales priorities and continuously reviewing and adapting targets and quality to achieve objectives and goals
• Ensure vehicle stock is managed in accordance with company /OEM/ Importer policies
• Initiate and structure sales deals to ensure maximum profits of vehicles sales are achieved
• Adhere to current legal compliance, e.g. FICA regulation, POPI Act and Consumer Protection Act (CPA) and others
• Maintaining content on digital and social media platforms in accordance with OEM/Importer and organisational standards.

FINANCE
• Manage, monitor and report on budget variances and provide solutions
• Ensure that the assets, resources and equipment are managed in a manner that enhances cost effective utilisation

CLIENT/CUSTOMER
• Plan, manage and monitor processes to ensure customer service excellence
• Deliver services that creates a culture which aims to exceed customers' expectations in all aspects of the business
• Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for customer feedback and exceptional service delivery
• Provide advice and support to customer with regard to their requirements in order to achieve and maintain set customer service excellence standards
• Manage CRM processes and procedures

Knowledge and skills
• Communication Skills
• Innovative and forward thinking
• Application of social media advertising and marketing skills

Technical Competencies
• Apply selling techniques for parts
• Business and Operations Management
• Conflict Management
• Customer Service
• Developing sales
• Fleet Sales Management
• Functional Policies and Procedures
• Governance, Ethics and Values
• Managerial Competence
• Operations Risk Management
• Perform selling of vehicle parts
• Planning, monitoring, evaluation and reporting
• Problem Solving and Analysis
• Product and or service knowledge
• Sales of non-OEM parts and accessories
• Structure and operation of vehicles and components
• Understand customer patterns to sell parts

Minimum Qualification
• Matric
• Higher Certificates and/or Advanced National (Vocational) Certificates in Sales and Marketing preferable

Minimum Experience
• 3 - 5 years experience in the motor sales industry
• 1 to 3 years supervisory experience