Premium Brand Dealership is looking for a qualified Service Technician.

In this important role, you will be responsible for:

Attaining servicing times
Indicating possible future vehicle faults and servicing requirements
Noting and reporting on all components, material and consumables
Interpreting and implementing technical skill
Testing of vehicles
Seeking technician support and advice in any difficulty experienced in carrying out of requested repairs
Communicating on an ongoing basis to relevant team members on any changes in completion time, additional services needed ensuring customers satisfaction is not compromised
Achievement of labour sales targets, workshop efficiency targets and daily volume targets
Customer Service is hugely important in this Dealership and you will be required to:

Analyze accurately customers’ needs and action accordingly
Maintain a fix right first time policy by ensuring quality workmanship
Ensure vehicles are thoroughly examined and report in writing on general condition with emphasis on customers safety
Establish authorization for extra work
Ensure all work carried out to Company safety standards
Ensure maximum use of servicing knowledge and skill to achieve effective and safe service
Communicate on an ongoing basis to relevant team members on any changes in completion time, additional services needed ensuring customers satisfaction is not compromised
Protect customers vehicles with covers and dust sheets and safeguard their contents
Improve and maintain customer service index percentages to agreed standards
Monitor come backs – feedback from quality controller/foreman and customer satisfaction reports
Cost Control
Ensure all hours and material usage are accurately recorded
Ensure that utmost care is taken avoiding any damage to vehicles and components during service or repair
Minimize wastage of all materials, oils and fluids
Attend all training identified by management to ensure a high product knowledge skill level
Accept responsibility for the transfer of skills to apprentices/learners by teaching, mentoring, coaching to ensure learning outcomes are achieved

Minimum Grade 12
Valid driver’s license
2-3 years relevant experience
Computer Literacy
Trade certificate: Motor Mechanic
Experience on BMW or Mercedes-Benz
Skills & personal attributes:

Integrity
Team Work
Follow through skills
Self-driven and resilient
Ability to cope with pressure
Interpersonal skills (emotional maturity / cross functional collaboration)

Please note: Only candidates who meet the above criteria will be contacted.