A leading hospitality and leisure group have an exciting job opportunity for a VIP Manager to join their team in Johannesburg. You will be responsible for identifying, acquiring and retaining VIP customers and therefore increasing brand loyalty and revenues. Does this job sound like the perfect challenge for you? Keep reading!

Your key job responsibilities as the VIP Manager in Johannesburg will include:

- Set up loyalty programs for VIP players according to guidelines
- Manage VIP relations on a daily basis
- Make regular promotional and relationship building calls to players
- Track and report on the performance of VIP players against agreed targets
- Generate and organize weekly potential, active, lapsing or lapsed VIP lists for contact and ensure they are contacted in a timely and appropriate manner with appropriate offers and treatment
- Use data available to produce relevant commercial strategy to target lapsing high end players
- Use data available to deliver effective promotional campaigns and to credit and record player bonuses
- Take calls and emails form VIP players and deal with them efficiently and with the highest level of customer care
- Own and resolve VIP complaints, managing the escalation from gaming support queries
- Gather feedback and input from VIP players to improve service offering

Requirements for this VIP Manager job in Johannesburg:

- Experience of running excellent VIP management and operation
- Proven experience of building and managing relationships with iGaming VIPs
- Experience in cross departmental collaboration
- Strong organisational skills and experience of balancing multiple projects
- Excellent communication skills (written, verbal and presentational)
- Strong analytical and cost management skills
- Ability to work autonomously and to tight deadlines, effectively prioritize and deliver to a high standard whilst under pressure
- Marketplace awareness and understanding of trends