Job Description:
Virtual Adviser
Introduction

Our client in the banking sector is looking for a Virtual Advisor to provide solutions for the client's long term insurance and financial planning needs by servicing customers on request and regularly reviewing the client's portfolio in order to build a sustainable client base
Description
Minimum Education

NQF level 4: Grade 12
120 FAIS credits at NQF Level 5 or an NQF Level equivalent B-degree in long Term Insurance or equivalent
Additional

2 to 3 Years’ experience in insurance industry
CFP
Higher certificate in Insurance
RE 5 qualification obtained
120 credits at NQF Level 5 (Life)
Membership of a professional association e.g. LUASA ( Life Underwriting Association of South Africa), Financial Planning Institute
Experience in Long Term Insurance Retail Bank
Role description

Receive leads data provided by the Manager, Campaign Manager or set up by appointment campaign
If it is a lead, make telephonic contact with the client to set up a meeting within the specified timeframes per the leads campaign agreement
Based on the lead provided, assess the client's portfolio and identify possible gaps for which solutions can be formulated, prior to contacting the client Manage inbound calls, online and Virtual queries and requests from customers seeking advice on their Insurance needs
Disclose all the relevant information to the client as required by the relevant legislative frameworks (e.g. FAIS Act) at the initial interaction; to enable the client to make a decision on whether or not to proceed with the transaction
Follow all the steps in the designated client engagement process as specified by company Insurance and Financial Advisers
Provide regular feedback to the Manager on actions taken to progress the lead
Actioning and closing leads appropriately on identified systems as per provided guidelines
Provide the correct campaign product information at all times during client interactions
Meet conversion ratios through engaging with the required number of clients daily and providing the required number of customer solutions
Manage the end to end application process
Customer Service

Make use of the Financial Needs Analysis tool (standardized format) provided to conduct a comprehensive risk evaluation for the client
Obtain the client's consent to access his/her existing policy information by getting him/her to acknowledge through voice-logging or to sign the relevant documents in order to get a comprehensive view of the client's life assurance (long term insurance and investments) portfolio
Discuss various possible solutions and options available with the client and thereafter recommend the most appropriate solution(s) to address any gaps
Generate and discuss the appropriate solution in writing (quotation) with the client, complete the necessary
Risk and Compliance

Ensure that all exams are completed timeously and the relevant pass mark achieved
Ensure that all Regulatory and requirements are met by following the campaign sales scripts during interactions with the client
Report any non-compliance issues such as non-adherence to scripts to line management
Comply with regulatory requirements in terms of FICA requirements