Voip Engineer - Cape Town Verfied

Salary Negotiable Cape Town, Western Cape Cape Town, Western Cape more than 14 days ago 08-08-2016 4:00:14 PM
05-09-2016 4:00:14 PM
Our client, a Tier 1 telecommunications provider based in Cape Town, is seeking to employ a motivated, driven VoIP Engineer who is passionate about various Linux and Aserisk technologies.

Duties:
  • Handling escalations and support from customers
  • Monitoring of system uptime and performance
  • Cloud Based and Onsite PABX installation and configuration
  • DID setup, IP Authentication, Route testing
  • 2nd and 3rd Level support (telephonic and remote)
  • VoIP network maitainence
  • Telecoms Access Network management
  • Packet capture and analysis
  • Call flow understanding
  • Liaising with PBX provider
  • Interconnection and Data Center network maintenance
  • Server maintenance, monitoring and installation
  • Continuous Improvement activity
  • Product development
  • Available 24x7x365 for service calls, support and drive the resolution of client issues.
  • Monitoring of system uptime and performance
  • Analysing system logs (zenoss and monit) and identifying potential issues
  • Installing and configuring new hardware and software
  • Documenting changes to the client’s network and environment
  • Auditing of the network infrastructure
  • Recommendation of equipment for the installation
  • Planning of the installation according to suppliers
  • Organising the roll out of the installation with the technical team and assisting in the implementation
  • Signing off the installation approval, and making sure everything is up to the standard of the client
  • Supporting and maintaining the Core IT infrastructure, network and user accounts
  • Troubleshooting and providing recommendations for resolving technical issues
  • Troubleshooting networks, systems, and applications to identify and correct malfunctions and other operational problems
  • Maintaining a high degree of first time resolution for all support queries and adhering to all service management principles as directed
  • Supporting users in the use of computer equipment by providing necessary training and advice
  • Carrying out pro-active system testing and maintenance of primary client’s sites on an ongoing basis
Requirements:
  • Matric
  • 1 - 3 years VOIP experience  advantageous
  • Knowledge of Computer Hardware (A+/N+ level)
  • Knowledge of Local and Wide Area Networking
  • Relevant IT qualification would be an advantage
  • Knowledge of Linux/Centos/SLES and PHP advantageous
  • Understanding of SIP responses and sequence thereof
  • Basic understanding of number porting
  • Logical thinker with strong IT trouble shooting skills
  • Customer service experience
  • A valid driver’s license is essential
 
What to include:
  • Detailed CV (Please include month and year employed)
  • Reasons for leaving last employ
  • Current Salary
  • Expected Salary
  • Please indicate race for BEE purposes

Please note only candidates that meet the required minimum will be considered coupled with the information requested above.
We regret that we cannot contact all applicants regarding their status. Should you not be contacted by us within 14 days from the date of your submission, please consider your application unsuccessful.

Recruiter: CompuJobs