Wireless Engineer (CISCO) (EKE179)
Cape Town
R550 000 per Annum

Required Work Experience and Education:

2 – 4 years’ work experience
At least 2 years of ‘hands-on’ IT experience supporting and resolving diverse desktop software and hardware issues

Certification

1. CCNA Wireless.
2. CCNA R&S.
3. Aruba Wireless.

Monitor infrastructure
ensure assigned infrastructure at client site is configured, installed, tested and operational
perform necessary checks, apply monitoring tools and respond to alerts.
take responsibility for ensuring that software is installed and configured according to client requirements.

Identify problems and errors
identifies problems and errors prior to or when they occur
log all incidents in a timely manner
liaise with all stakeholders including client IT environments, vendors, carriers and company colleagues to expedite diagnosis of errors and problems and to identify a resolution.

Ensure resolution of incidents and requests
investigate first line support calls assigned and identify root cause of incidents and problems.
ensure efficient and comprehensive resolution of incidents and requests.
escalate requests and exceptions to the 2nd line support team.
provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by company procedures.

Incident management
take responsibility receiving calls and incidents at the services desk.
analysing and escalating the support calls.
provide telephonic support to clients where required.
update incidents with progress and resolution details.

Shift management
Network Engineers (L1) that work shifts will be required to follow the required handover procedures for shift changes to ensure service continuity. They complete and maintain any shift handover schedules.

Reports
responsible for producing breach/reports for the correct operation of processes.
identify failures and short-comings in the current processes and escalate with recommendations.