MAIN JOB PURPOSE
The YES Account Manager will be responsible for leading the YES team, delivering on set targets involving supporting documentation and assuring we comply to the required SLAs with our clients. In addition, the YES Account Manager’s role will further entail account management responsibilities and maintaining client relationships. The YES Account Manager needs to also assist with meeting new business development targets.

QUALIFICATIONS & EXPERIENCE
• Tertiary Qualification in Business Administration or equivalent
• Finance experience
• Sound understanding of the Learning and development landscape
• Project Management Certificate will be advantageous
• Completed or studying towards “Finance for Non-Financial Managers” will be an added
advantage
• Experience in Sales / Client liaison
• Operational optimisation skills with a proven record over a minimum of 3 years of increasing
outputs and efficiencies
• Good understanding and buy-in of the shared value concept and wanting to make a positive
impact through meaningful socio-economic transformation
• Proven track record in respect of leading teams
• Proven people management skills

Essential Requirements:
• Current Driver’s license
• Mobile Phone
• Reliable motor vehicle
• Professional business attire
• Works beyond the gazetted business hours to ensure the growth of a business enterprise that delivers shareholder value.
• Works as directed

Leadership Skills
• Creates an environment where challenge is the norm
• Has courage to challenge the client, team and business thinking and provides detail and rationale to support the challenge
• Is passionate about the client, work, their teams and the Company
• Presents positively in all that they do
• Motivates and empowers others
• Immediately addresses conflict to ensure that work is completed to the highest standard and that there is no confusion over deliverables
• Shares learning across the business

DUITES & RESPONSIBILITIES
Duties & Responsibilities include but are not limited to following:
Over all Business Unit (YES)
• To effectively manage the business unit.
• To assist the directors with the development of the business unit’s strategy and to implement such strategy as it may be defined or amended from time to time.
• To provide strong leadership to the employees in the business unit
• To seek efficiency and drive the required outcomes both from the business unit and from its people and resources.

Client Services / Account Management
• Understand company’s services and products, SLA requirements as per contract and proposals, company’s third-party suppliers and service providers
• Manage relationship with existing clients and their candidates including setting up, attending and presenting at meetings
• Supervise account management teams and manage clients’ accounts in terms of services provided and to specifically address engagement with beneficiaries/members (business growth opportunities etc.)
• Oversee that clients and members have full knowledge and access to the selected range of available services
• Ensure that redemption and usage of products and services are met to expectations of all parties and seek new ways of promoting products and services to members
• Manage all marketing campaigns to the clients and candidates including briefing the marketing team, obtaining feedback from the clients as to the feedback from any marketing campaigns
• Manage renewal of existing contracts with clients
• Manage all client’s contractual obligations to ensure the company meets its SLA obligations and its clients’ objectives
• Prepare monthly reports to the clients’, identify areas that additional reporting can be done on to improve on client’s knowledge of the business candidates and how that new information can assist the client in retaining or acquiring new Signa solutions.
• Manage relationship with third party service providers including contracting, reporting and day-to-day management of SLAs
• Manage relationships and work collaboratively with YES4Youth (NPC) and other authorities as well as internal stakeholders
• Have a good understanding of other competitors’ providing similar services to the ones of Signa YES team - including overview of services available (potentially cost for these services),
• Negotiate with third party service providers to obtain competitive or preferential turnaround times or other preferential benefits for the beneficiaries
• Pro-actively identify new products and services promoting YES development and growth
• Assist with contracting of new clients including contracting, implementations and set up
• Ensure that all product communication with beneficiaries/members is up to date and well understood
• Ability to trouble shoot and actively and proactively resolve client (and team related) disputes, issues, complaints
• Pro-actively identify and address any improvements or any potential problems pertaining to effective management of client’s account saving client’s costs
• Liaise with the Signa YES team on regular basis to understand the clients and candidate’ needs and challenges
• Run surveys amongst the members via the Signa YES team to identify new products and services in order to improve the programmes
• Train client’s as to the programme’s benefits on regular basis
• Drive client service excellence

Financial Management
• Having the ability to manage allocated budget to ensure that workshops, inductions and other face-to-face consultation, and training come in on brief and on budget and meet the profitability anticipated
• Having the ability to negotiate and get the best out of suppliers
• Processing instructions for payments from third party service providers, ensure that these are within the budget and authorised by the management of SIGNA
• Monitoring all billings procedures carried out by the accounts team and to alert management promptly to any likely changes to billing and income or any potential write-offs or extra costs incurred

Client Risk Management
• Ensure that all obligations are correctly contracted so as to ensure correct financial recovery and that all agreements fit the reasonable risk profile of the business
• Ensure that all Clients have a regular call cycle and that the outcomes of all client meetings are recorded and that accurate files are maintained with the client base.
• Ensure that all clients over R100, 000 per month have 2 contact persons within the Company that know and understand the client business
• Ensure that all major accounts (trading over R500, 000 per month) have a relationship with Company that includes an account manager, the YES Account Manager and at least 1 director of the Company

Employee Management
• To oversee and correct the day-to-day YES service delivery within the required targets – ensure consistent and top service delivery and high customer satisfaction (renewals and referrals).
• To define goals, responsibilities, accountability and measurable deliverables of each team member within the Unit and consistently monitor and communicate progress. Ensure sufficient coaching and deploy excellent leadership skills to execute on the everyday tasks and achieve maximum results through an inspired team.
• Develop, implement and adhere to company policies and procedures and codes of conduct and ensures that they are communicated and implemented within the team.
• Develop employees in line with HR talent management processes.
• To ensure that a formal succession plan is implemented, in conjunction with the Head of HR, and that requisite qualifications are identified and trained within the company that underpins and develop within capability within the company – meeting current and future business needs. Interview, hire, train, develop and retain high calibre individuals capable of achieving targets and objectives.

Operational Service Delivery
• To identify areas requiring optimisation of operations, design strategies and implement process through designing operational manuals and systems clearly shared amongst the YES unit team that understands its purpose and outcomes.
• Manage and oversee client service and service delivery on client contracts.
Ensure that all obligations are correctly contracted so as to ensure correct service fulfilment.

Reporting
• Report formally on YES program activities monthly in line with clients’ SLAs.
• Report to the Company directors as and when required and to keep a formal diary of all business obligations on a weekly basis.
To prepare and maintain a prospect pipeline on a monthly basis and to have such documents available to the Company directors. (Mentorship, logbooks, employment contracts etc.


COMPETENCIES & SKILLS
? Excellent operational skills
? Excellent verbal and writing skills
? Excellent people management skills
? Excellent relationship management skills
? Excellent interpersonal skills
? Proven ability to develop strong customer relationships
? Innovative thinking and ability to follow process
? Dynamic and enthusiastic application to the requirements of the Company
? Good marketing skills and strong negotiation skills
? Ability to make solid considered decisions
? Demonstrable Time management skills
? Professional attitude and capability and personal initiative

Closing date: 22.03.2019
Required start date: 01.04.2019

The company reserves the right to add, modify or freeze this position at its sole discretion.

Correspondence will only be conducted with short listed candidates. Should you not hear from us 14 days after the closing date, please consider your application unsuccessful.