To manage and complete the booking confirmation on the Company’s Window and be fully responsible for accuracy and financial health of each booking. Fostering and building a great relationship with the TD and UK Ops specialists by strengthening that bond and partnership, communicating and delivering exceptional service.

The Journey Specialist’s main focus on the booking is all the intricate details are perfect with results that will elevate and enhance the guest’s experience.

Have an excellent knowledge and good geographical understanding of all Southern and East African destinations as well as day-to-day regional logistics as well as in-depth supplier knowledge thus maximising the mutually beneficial relationship with our AP partners.

Qualification:
•Matric certificate – with maths (minimum standard grade or above)
•Tertiary certificate in Travel & Tourism/hospitality is advantageous.

Experience:
•4-5 years with Senior experience in handling customer relationships and developing & promoting product and building journeys in the inbound travel industry.
•In depth knowledge of Southern Africa & East Africa
•Personal or educational travel experience in the above areas advantageous.
•Computer Literate (Microsoft Office: Outlook, Teams, Excel and Word)
•Proven English literacy.
•Working knowledge of Tour Plan and WETU or similar booking/operating system.
•Excellent attention to detail.