I have accrued valuable knowledge and experience within the call centre environment, most recently with Capita - South Africa and previously with Webhelp, Nashua Mobile and The Carphone Warehouse in the United Kingdom. My areas of expertise include but are not limited to the following: Project Management Process Analysis and Innovation Continuous Improvement Strategic Planning and Implementation Training and Content Development Coaching and Mentoring CRM Development and Retention Budgeting and Financial Planning Human Resource Development Recruitment As Project Manager, focussing on complex, large-scale projects I am able to work in that "sweet spot" that allows me to pursue my love for business analytics and express my creativity by developing valuable solutions for our clients and their customers, and help further cement Capita as the partner of choice in results-driven improvement specialists.