A bright, talented and ambitious IT Technician with a strong technical background and 14 years of invaluable experience who possesses self-discipline and the ability to work with the minimum of supervision. Possessing excellent client facing skills, natural problem solving and analytical skills and able to contribute to the development of best practice, procedures and policies within a company. Having exposure to a wide range of technologies and able to play a key role in diagnosing hardware and software problems and to ensure that quality solutions meet business objectives. Possessing a good team spirit, deadline orientated and having the ability to organize and present complex solutions clearly and accurately. I am herby applying for the IT Support Engineer position within a successful and dynamic company that offers room for progression which will both benefit me and the company. Skills include: Excellent customer facing, communication and rapport building skills.  Experience of supporting a wide and varied client base.  Experience of VMware ESXi, and knowledge of JDE ERP system.  Excellent attention to detail.  Thorough understanding of server, computer and networking concepts.  Physically fit, able to work in confined spaces, crawl and lift heavy objects.  Able to prioritize in a complex, fast-paced environment.  Able to communicate complex IT issues to suppliers and non-technical staff.  Ability to work well in a team environment and adapt as needed.  IT security experience including anti-virus / malware, Ransomware prevention and encryption deployment.