I have a good knowledge of business process management and improvement practices (BABOK, Six Sigma, COBIT5, ITIL, Agile BA), project management methodologies (PM101, PMBOK, Agile PM ) as well as change management practices (CM101). I am skilled in project management and administration; business process analysis, design and administration and business process and procedures documentation; user guides and learning material, information management and communications (infographics) and collaboration tools. I have experience in implementation, management and administration of business applications and I have a good knowledge of IT Service Management as I have been working in the Information and Technology Services field for many years. In my last role, I set up and administrated the Business Process Management application (ARIS) and managed all process update requests from the business. I am ARIS certified and have completed ITIL Foundation, COBIT5 Foundation, COBIT5 Assessor, Agile BA Foundation and Agile BA Practitioner certifications. I have also completed a Business Analysis Certificate Program (IIBA). Subsequently, I also had a temporary assignment to set up and administrate the Project and Portfolio Management Portal and completed Managing Projects with Microsoft Project and Manage Projects and Portfolios with Microsoft PPM training.
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