With over 18 years of experience in financial services—most recently in leadership and key account roles—I bring extensive expertise in Relationship Management, customer services administration, reporting, and project coordination. My background includes managing multi-functional teams, overseeing high-value portfolios, and leading regional initiatives within organizations like Standard Bank and Iemas Financial Services. I am adept at developing streamlined administrative processes, preparing and interpreting complex reports, and supporting cross-functional projects with clarity and structure. In previous roles, I have: Supervised and supported teams in high-pressure environments, ensuring delivery on KPIs. Built and managed reporting systems that improved performance tracking and decision-making. Successfully implemented project plans while aligning operational goals with strategic outcomes. Remote work offers the flexibility I’m currently seeking, and I am confident that my ability to self-manage, prioritize tasks, and maintain communication would make me an asset to your team—even from a distance. I am highly organized, tech-savvy, and quick to adapt to digital platforms and workflows.