With over 8 years of hands-on experience in Information and Communication Technology (ICT), I bring a wealth of expertise in business analysis, process improvement, and project management. My career has been dedicated to driving organizational success through the strategic implementation of technology solutions. Key Skills and Expertise: Proficient in gathering and analyzing business requirements, translating them into functional specifications, and ensuring successful project delivery. Skilled in conducting feasibility studies, risk assessments, and impact analyses to inform decision-making processes. Experienced in collaborating with cross-functional teams, stakeholders, and clients to achieve project objectives and drive business growth. Strong background in ICT systems, including software applications, databases, and network infrastructure. Proven ability to streamline business processes, optimize workflows, and enhance operational efficiency through technology solutions. Professional Experience: Led multiple ICT projects from inception to completion, delivering innovative solutions that meet or exceed client expectations. Implemented agile methodologies to improve project delivery timelines and increase stakeholder satisfaction. Conducted thorough business process reviews and recommended improvements that resulted in cost savings and enhanced productivity. Collaborated with technical teams to ensure alignment between business requirements and technical solutions. Developed and delivered training programs to end-users to facilitate the adoption of new technologies and systems. Certifications and Education: Telecom Electrician - Diploma Certified Business Analysis Professional (CBAP) or equivalent certification. Statistics for Data Science & Business Analysis Mini-MBA Certificate PRINCE 2 Foundation Managing Successful Programmes Foundation The Python Bible Design Thinking Practitoner