I have over 20 years experience in Customer Service Operations at various levels including executive management. I have a passion for learning and development and would love to work with you to assist with training and development of your teams. I have recently launched a Resilience Training Programme which focusses on developing the core skills required to foster resilience in every day life. This is an excellent programme for teams and I have seen huge success in increase team coherence, team morale and a general lift in positively adapting to these precarious times.