Mature Catholic Male married with three dependants, God fearing individual of sober habits,dedicated worker with over 26 years work experience within the contact center industry, from Channel Administration New Business Division up to Operational Management.Passionate about the inbound upsell & client service as well as outbound cold call sales departments, Have managed contact centre with over 400 staffing solution which 75% were FTE's on in & outbound, rollout & implementations, process profiling saving company money and time.Offering leadership to Team Leaders whilst working closely with Managers & HR, looking after client & SLA met, focused dedicated individual sales driven goal orientated, has phenominal skill & credits. Assertive when need be to ensure that a smooth operations and contracts are met.