▪ Tier-2 Information Technology Professional. ▪ Completed technical courses; including but not limited to A+, N+ and M+. ▪ Adept at providing all facets of technical support such as assembly, installation, development, fault-finding. ▪ Associated with the maintenance of in-house equipment. ▪ Skilled at working on printers, computers and embedded devices. ▪ Accomplished at troubleshooting hardware, software and network related issues. ▪ Familiar with numerous operating systems and associated packages. Having a keen understanding of how they are implemented. ▪ Usually tasked with creating and submitting diverse manuals to superiors; skilled in detailing, as well as simplifying methods, relating to daily work. ▪ Provide end-user and customer support in person, telephonically, via e-mail or remote desktop software.