I am a motivated, determined individual who will go the extra mile for the chance to gain exposure to the corporate/business world. Given the right environment, I am eager to work smarter and harder. I have my own vehicle and valid driver’s license. I am able to perform under pressure and adhere to timelines. Skills: MS Office (Version 2007) Internet (explorer, GOOGLE Chrome) Microsoft Outlook MS Word MS Excel Power point Smartfin (In-house Debtors Program) Proloan(Debtors System) SAP Systems BI Portal VISION STAR MAINTANECE Kronos Workforce Management (Employee schedule and time keeping) • Initiating disciplinary enquiries. • Measuring staff performance. • Ordering of stock. • Analyzing stock and financial reports. • Providing on the job coaching. • Responsible for a team of 95 Pick ‘n Pay employees + on average 30-35 supplier merchandisers. • Responsible for working with online systems- SAP and BW. • Assist the Store Manager with the smooth running of the store (from back of house to front of house). • Training, managing and supervising staff i.e. merchandisers. • Managing of staff rosters i.e. working out shift rotation. • Sourcing of new products and dealing with suppliers. • Ensure excellent customer service. • Handling of customer complaints. • Housekeeping. • Oversee stock takes and stock control • Proper scheduling of staff according to business requirements. • Responsible for Food Safety measures. • Responsible for Occupational Health and Safety Legislation. • Ensuring Standard Operations Procedures are adhered to at all times. • Some experience in operations management and project management. • Responsible for all financial (banking) actions in store. • Continuous quality control of fresh products from food safety and health and safety. • Stock management from receiving to shop floor and storeroom. • Hygiene maintenance in all Fresh Food departments. • Adhering to Human Resource, Industrial Relations and Employee Relations laid out by the company policy. • Devising production plans for fresh foods departments to meet budget. TRAINING AND EXPERIENCE OBTAINED FROM Pick ‘n Pay: • Office Administration • Office Management • Operations Management • Asset Management • Business Development • Customer Services and Client Relationship Management • Project Management • Stock Management and replenishment • Customer Service • Food Safety • Occupational health and safety Training • Moving Products Level 1 and 2 • SAP training • Introduction to IR & managing Employee Performance • Handling Conflict Negotiation & Grievances • Managers Survival Kit • Moving Product level 2 • On the job coaching (for in-store employee’s) • Introduction to Finance and accounting • Initiating and Preparing Disciplinary enquiry • Safe working procedures • Product knowledge training. • Customer profile knowledge (LSM’s) and the impact on business.