With over 25 years of business experience, I have successfully lead teams in various business disciplines to achieve the strategies mandated to myself. I have a flair for innovation and continuous improvement. Delivering on promises and value propositions is key to my success in achieving organisational goals. I enjoy people interaction and understanding the complexities within multiple environments simultaneously, and delivering solutions for profitability, growth and self-development. I specialise in the following areas of business: Retail Operations Financial Services Customer Experience/ Insights Growth/Sales strategy Business Administration Call Centre Management Loyalty & Rewards Product development Project/Programme management Skills development Continuous efficiency improvement E-Commerce Cellular Debt Collection Customer Service Customer Acquisition Customer Retention Marketing Marketing Research SKILLS Ability to coach and empower Strong strategic and analytical skills Scrum Master & Agile Warehousing Strong sense of teamwork Ability to handle multiple streams of work simultaneously Excellent communication, presentation & interpersonal skills Able to work through complex commercial problems Develop remedial plans for success Ability to establish and maintain effective relationships Business process re-engineering Design & Systems thinking Retention strategy Change leadership Product sourcing Compliance management Influential leader Innovation leader Collaboration Community development Risking management