My name is Elizabeth Namusa Bernard I can speak 4 languages-Isixhosa/ English/Afrikaans and Isizulu, I am a very well organized and self-motivated individual. I have developed passion for customer service and support through my work experience and I’m looking to grow in the customer service environment from being Training advisor/ Trainer/ Receptionist/Sales Agent and Account Executive, given an opportunity or being recognized. I have completed my Career Diplomas in Computer Clerk, Executive Secretary/Personal Assistant,Computer Application, Diploma inTraining Programme in committing to placing the student first Short learning programmes in Research, ProductTraining for Sales Staff, Student ServiceManagement Guide and Record Management. I always find a platform to utilize my skills in meeting the company objectives through my hard work and dedication. With my qualifications, experience and skills, I have an ability to develop new strategies to improve the service rendered to customers and the service level agreementexpected by the company. I am highly organized with a strong work ethic. I was training learners in Secretarial, General, Business and Computer Courses, Administration duties, consulting and sales, Enrolment, payments, booking leaner's Exams and Reception duties. I also worked on Customer (learners) Enquiry (by Emails/telephonic/Branch), Study Material distribution, Updates textbooks escalations, reaching service level agreement and meet advisory adherence, effective response to student e-mails within 48 hours of receipt. Each query/concern raised within a student e-mail is addressed effectively. Communicate the information and/or solution to the student for each concern/query raised in an accurate and relevant manner. .A case note is updated/added for each student query (e-mail or telephonic) received.Sources the required information from the relevant department if required. Receives in-bound calls from students and provides information and/or solution to the customer for each concern/query raised in an accurate and relevant manner. Make out-bound calls to students, branches in the event the student query is not clear in the e-mail received.Makes out-bound calls to students if and when necessary. Effectively resolution of “walk-in” student queries when required by the branches in South Africa and Namibia and Reports on walk-in’s session I was also an Account Executive for 52 students who were registered by an outside company. I ensured that these learners needs are understood and satisfied.I built and manage client’s relationship, Collect information.Report to the company in monthly basis. Log queries with relevant tutors (depending on that specific subject). Deal with the learner individually in terms of any queries and problems they might encounter. Ensure that the company’s offering meets the individual need of clients