My name is Mpho Mnisi, and I have3of experience in IT support. I hold a diploma in IT from Tshwane University of Technology. In my previous role at Vumela IT Services, I was responsible for troubleshooting hardware and software issues, managing user accounts, and providing technical support for both on-site and remote employees. I handled a wide range of issues, from simple password resets to more complex network troubleshooting. I take pride in my ability to explain technical concepts in a way that non-technical users can understand.