Gerald L.

CRM Strategist

  • Hourly rate: R670 /hr
  • Experience: 36 Years

About Gerald

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I am a self-motivated individual that consistently strives to deliver above and beyond expectations. I thrive in situations that afford me the opportunity to manage increasingly complex challenges and allow me to convey clearly to others on what needs to be achieved. I like to create an environment that provides a platform to enable individuals to adapt and apply their learnings so they can experience personal growth and create possibilities for others to collectively increase their contribution to the organisation and society as a whole. Under the current economic conditions facing businesses, I am a firm believer in a "strategic resourcing model" as the route to follow to manage one's overall resources. TELECOMMUNICATIONS – 24 yrs (Cell C /Vodacom/Teljoy), RETAIL – 8 yrs (Benetton/Woolworths), HOSPITALITY- 3 yrs (Sun International/Dim Sum Deli), CONSULTING – 2 yrs (Sibaya Risk Management), INDEPENDENT NON-EXECUTIVE DIRECTOR – 1 yr (FibrePoynt Pty Ltd) AREAS OF EXPERIENCE • Customer Experience Framework Design and Management • Contact Centre Design and Operations Management • Business Operations Management • Business process re-design (digital and automation) • Cost Containment initiatives • Project management • Executive reporting • Independent Non-Executive board duties and responsibilities A C H I E V E M E N T S • Ask Afrika Orange Index award - acknowledgement as Industry Top Telecommunications company (Cell C– 2018) • Socialbaker’s acknowledgment for growing a telco brand to be recognized as “most socially devoted brand” over 18 months (Cell C - 2017) • HelloPeter highest TrustIndex achievement for being recognized as the most highly rated telco brand on in 18 months (Cell C - 2016) • Ask Afrika Orange Index award acknowledgement as Industry Top Call Centre (Cell C – 2016) • CEO Individual award for Churn Management and Reduction (Vodacom 2003)

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