Customer service is listening to customers and helping to resolve their issues so that they remain happy and loyal. ... Having worked in a call center for five years, I have plenty of experience listening carefully to the needs of my customers before efficiently working to solve their problems and explain the solutions, essentially the 3 important qualities of customer service center around three “p”s: professionalism, patience, and a “people-first” attitude i have all of that and much more to offer.