Hello, I'm Hilton! I'm currently based in Johannesburg, South Africa, and for almost two decades, I've been deeply involved in SME IT support. Technology has always fascinated me and Over the years, I've been on a constant journey of learning and adapting. My main focus has always been troubleshooting and making technology user-friendly. I have a knack for simplifying tech complexities and being the reliable problem-solver when things get tricky. With almost twenty years of experience, I've honed my IT skills. I'm well-versed in Microsoft 365, Windows Operating Systems, and end-to-end IT management, equipping me to address a wide array of technical challenges. My strengths lie in translating technical jargon into understandable terms and remaining composed high-pressure situations, and continuing to resolve the problems at hand. I am driven to delivering top-tier service, I'm here not only to fix things but also to make technology work for people. I'm committed to lifelong learning and staying updated on the ever-evolving tech landscape. I understand that IT support goes beyond fixes; it's about ensuring smooth operations and helping companies maximize their tech investments. To sum it up, I'm not just an experienced tech professional; I'm an adaptable IT Generalist who goes above and beyond.