I believe in investing in staff. Clients get to know staff and it creates a settling feeling for clients. A welcome feeling. I kniw how to build a business around regular clientelle. Customer satisfaction is the number 1 ingredient in building a successful business. Something I like to call "personal service". Know your existing customer, know your market. I have marketing skills and extensive stock controll skills understanding every cent of a business. Motivating staff to enhance a positive and enjoyable customer space is vital in building relationships with clients. You can't manage a job if you can't do that job and you can't satisfy a clients needs if you dont communicate with him/her.