I have close to 19 years experience, which has run the full gauntlet of the industry. Hotel, resorts and game lodges . A short overview: a.Front office - reservations, switchboard, creditors, debtors, basic accounting, training and setting up SOP for reception training b.Opera/Fidelio POS- age analysis, bookings, check in check outs, stationary changes, forecasting bed-night reports, occupancy reports.... c.Excel - workbooks - multiple sheets with formulas to record costings/analysis, budget and or rate (structure...ventilation....) d.Word - reports, training manuals e. PowerPoint and Canva - mostly used to provide visual aid for training or presentations, as well as social media posts f. HR administration - SAGE payroll entering, time books, contracts, employee files. Setting up WSP plans and submitting yearly g. Operations - compiling surveys, centricity and social media/booking portals into a report structure for improvements. Site inspections of properties advising of areas needing attention. Creating SOP for departments as needed i.e reception, waiters,housekeeping,resort centre As seen in my overview I have a variety of experience. I am however looking for a position in the upper highway area.. I want to take my knowledge and skills and put them into one area, so that it is driven into one goal. My empathy and ability to ‘walk in another shoes’ has afforded me the ability to understand what general staff needed in order to reach full potential. I have enclosed my resume and am available to start at short notice. I have been self employed since last year and have done hospitality advisement work as well as some community projects. Thank you so much for your time and consideration. Sincerely, Janet Henri (***)-***-****