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Jesika B.

Admin Assistant

Popularity: 0 -1
  • Hourly rate: R150 /hr
  • Experience: 17 Years

About Jesika

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experience in Admin, Reservations, Customer Service, Accounts and Reception • Creating all relevant documentation for the Reservations Department to ensure guests are provided with all information in order to proceed with a booking • Handling all enquiries telephonically as well as via email • Creating and maintaining the database • Creating rate sheets and distribution to agents • Creating fact sheets for the properties • Handled bookings for 3 properties in the Babanango Game Reserve • Also dealt with school groups for the Educational tours • Websites Administration (edit info or request info edits with websites, database kept up to date) • Complimentary accommodation bookings – press visits, agent educational trips, site inspections, barters and prize winners • Wedding enquiries • Updating, editing & creating of master documents: • Rate sheets & contracts • Flight rate and info documents • Prepare and send rate adjustments • Keep record of complimentary and bed night visits and handle the bookings • Agent correspondence & statement preparation • Document proof reading, editing and correspondence • Correspondence with designer for documents, such as spa treatment lists, conference fact sheets and lodge fact sheets • Press / Media enquiries • Correspondence with various entities and persons on GM's behalf • Prepare spa vouchers • Prepare prize letters • Preparing specials for the Public Relations Representative for special • occasions (Easter, Christmas, Valentines) • OPSA / Cold Press media write ups – prepare, send with images, review • proof and approve • Advertorial / Listing proofs in magazines and guides • Keep agent rate database up to date • Keep Fidelio profiles up to date • Brochure agreements • Brochure text and images submitted • Posting brochures and info packs • Following up on debtor accounts • Making the list for Christmas gifts and sending to Sales Representatives • Packing all Christmas gifts. Doing the Christmas cards • Booking Road transfers and Charter flights • Updating document with game drive time changes • Preparing supplies and sending Marketing packs & stationery required to Sales Reps • Capturing invoices due for payments • Daily Arrivals Listing sent in the late afternoon and displays all arrivals in the next two weeks. • Rate sheets – calculations annually and distribution to agents • Double checking bar and wine lists • Double checking menus and lunch/breakfast packs • Doing monthly water and lights accounts • Overseeing 2 consultants • Dealing with most group and wedding bookings • Following up on payments and processing credit card payments • Working on Creditors (Capturing invoices into Pastel, comparing statements with invoices, and ensuring correct information is captured) for 6 months until we employed a new staff member and then again for 4 months when the new person was on Maternity Leave • Debtors (sending statements and following up on Payments)

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