To the Human Resource Manager: Having worked within the South African Financial Services, Telecommunications and Government Sectors for the past 10 years as a Business Analyst, Process Engineer, Business Solution Consultant, Solution Architect and System Analyst responsible for implementing end to end complex software projects using either waterfall or agile methodologies. I have been instrumental in designing end to end business processes with their associated value streams; automating various business processes and ensuring that they deliver to the organisational strategy. A summary of the key benefits that I have been able to achieve in the various institutions that I have worked for include: reducing the average time it takes to open various banking products in order to increase business revenue, customer satisfaction and eliminate process waste. My knowledge of the SDLC coupled with my lean six sigma and risk management knowledge has enabled me to design robust processes that are sustainable and meet organisational objective while ensuring that the customer experience created is a significant one. I believe that the various skills and knowledge acquired will add tremendous value in your organisation and am looking forward to discuss this opportunity with you. Kindly see my attached CV for a comprehensive list of my working experience and achievements. Regards, Karabo Kgotsane