Macdonald is passionate about customer service & believes strongly in leaving the customer with a positive experience. Am certified in IT Service management and also armed with IT technical knowledge and has been in the banking industry since 2006. During this period, I have had experience in various roles with a wide exposure to the IT Environment.   My personal ambition is to drive value through learning and driving positive change. It is my hope to use my background in Service Management, infrastructure Management and Banking to ensure that IT is able to create value proposition and synergy with the business by ensuring a customer centric approach to IT services  Diverse experience that spans across Business Relationship Management, Technical Management, Project Management and Service Delivery. Proven expertise in information systems strategy, planning, design, implementation and project management. Built and retained strong client relationships with multiple executives in various industries. Used extensive business knowledge to successfully deliver systems solutions.  Strong leadership, communication and interpersonal skills with ability to analyze, present solutions and manage projects through completion. With over 21 years of experience in the IT and Financial Services industries, working only at blue-chip corporates, MacDonald has a wealth of knowledge and experience, as well as successful track records of service delivery, innovation and budget optimization..   Experienced as well in managing teams across a wide spectrum of IT disciplines, including IT Operations, Business Intelligence, IT Service Management, IT Architecture and IT Application Support and the Project Office.