I am a Field Service Engineer II at WELA Empowerment Holdings, a company that provides technical support and solutions to various clients, including Sasol, a leading energy and chemical company. I have a diploma in Information Technology from Richfield and multiple Microsoft certifications in Azure, Windows 10, and Security Operations. In my current role, I troubleshoot and resolve issues related to hardware, software, networking, and cloud computing, ensuring customer satisfaction and operational efficiency. I have successfully completed several projects, such as installing and configuring network equipment, performing remote-controlled server reboots, and assisting with cabling and connectivity. I am skilled in Windows Server, Customer Service, Networking, and Windows, and I am always eager to learn new technologies and tools. My goal is to leverage my technical skills and experience to deliver high-quality service and solutions to clients and stakeholders. I value teamwork, collaboration, and continuous improvement, and I strive to exceed expectations and standards. I am passionate about cloud computing and security, and I aim to advance my career in this domain.