I have a Degree in Social Work. This has given me a range of practical capabilities of working well with people. While completing my studies I worked part-time as a Customer Service Assistant for the North West University Career Centre. My responsibilities in this role included providing face-to-face customer service and assisting on the floor with stock movements and career guidance events. This position has given me key employability skills while also allowing me to experience working in a professional and fast-paced work environment. With regard to my ability to meet the specific requirements of this job: • Customer Service: Worked for a year in a face-to-face customer service environment providing customer service at the offices and as well as events. • Reception duties: Responsibilities at North West University included assisting students with any inquiries that they may have regarding the functions of the centre. • General Administration: Have worked as a University Winter School program assistant working with applications of learners and their accommodation. My teachers and employers have commended me for my high level of interpersonal skills and naturally engaging personality. My motivations include learning new things and the challenge of meeting key objectives. I understand that you will receive a large number of applications for this role. I do, however, believe that my motivation, commitment and pre-existing skills will allow me to fit into your work environment and immediately start supporting the needs of your organisation. I would appreciate the opportunity to meet with you to discuss my application at an interview. I have enclosed a copy of my resume for your consideration. I can be contacted at all times on the details provided above. Thanking you in advance for your time, Mbalentle Msiza