I have a Production management certificate and certificates for IT Technical support from a Learnership program and also have A+ and N+ certificates from PC training and business college. I also have in-house training certificates in safety. I have more than 5 years’ experience as a support technician. I also have more than 4 years’ experience in quality assurances where I was a Laboratory technician. My last employment was as a driver for Avis/budget. I possess strong administrative, analytical, technical skills and the ability to think outside the box to solve issues. My understanding of hardware, software/applications and networking enable me to perform the job confidently. I have the skills and ability to learn the policies and procedures of your organization and to comply with all of your rules and regulations. I work well as a part of a team, but I am also a born leader who can take initiative for the optimum success of my job. I