My experience in an IT support role with End-User support( 1st Line Support), Mobile device support, Windows(7,8,10), Asset Management, Boardroom Support (Video Conferencing Connection), , Telephone Support (IPT VoIP), Network Support, Project Meetings, Business unit Meetings, Minutes Writing, Logging Calls at the IT Support Desk (Using the Support Desk ticket system), Workstation Set-up and Installation, Email Setup, Software Installation and Hardware Support, Fault finding/Troubleshooting, Active Directory Administration(Resetting user accounts), McAfee End Point Security (Anti-Virus, Encryption, Decryption), Manage Print Server Adding, Remote to user machines/PCs using Remote Desktop, Documentation of required ICT information (User Procedures)..