A short while after completing my National Diploma in Public Health, I got a part-time job as a waiter and I enjoyed the industry so much that … fast forward 25 years … and I’m still in it! I believe that having started out as a waiter ensures that I will always be a hands-on manager. I’m a good judge of character and enjoy hiring and training my own staff. Essentially, well-trained staff are the most important component of any business, especially the hospitality industry; and so I’ve learnt over the years that training and growing your staff is directly (if not exponentially) proportional to the growth of your business. At the same time, my many years in this industry has taught me that success cannot be achieved without tight financial control measures and accurate data collection. Even though doing administrative tasks will never be the highlight of my day, I am exceptionally good at it. I am an asset to companies because I am good at collecting and analysing data and then using it to identify opportunities to improve the business, whether it be by streamlining processes, training or re-training staff or just generally finding better, more efficient ways to do things. Although I value staff, I also have vast knowledge of the hospitality disciplinary code, its application and, more importantly, how and when to use it for best results. Please feel free to contact any of my references below. They will verify that I am level-headed, exceptionally calm under pressure, and will add value to your organisation.