Mokgele M.

Technical Support Agent

  • Hourly rate: R110 /hr
  • Experience: 3 Years

About Mokgele

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I am Computer support technician with over three years’ experience providing technical assistance to business professionals. Dependable and diligent IT professional who can provide front line support as part of any IT service Operation and manages multiple tasks and works well under pressure. A logical thinker Experience in installing, troubleshooting and repairing hardware, software and peripherals, plus training of end users.I can handle 2nd/3rd line support and service desk second level, analyses and investigate problem, implement fixes, escalate calls to third level support. I am flexible, resourceful and willing to take full ownership of user problems until they are fully resolved by applying consultative approach to resolving issues and very patient. Provides clear and simple explanations and works closely with people to develop solutions to their computer problems.

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