I am an outgoing, disciplined, responsible and creative person, someone who enjoy mentally, physically and technically challenging factors. I tackle various types of problems that come my way with great caution and perseverance. - I have gained experience working for Mangosuthu University of Technology (IT&Networks Dept.) as a Lab Technician, Helpdesk support & Desktop support technician, Responsible for meeting customers, identifying their requirements and then professionally suggesting, explaining and providing technical solutions to them, Using Active Directory for users and computers & maintaining computer Labs etc, And I am currently working for Ithala Development Finance Corporation as an IT Desktop Support Technician. – Skills : Repairing customer’s computers/laptops, maintaining hardware and peripherals, Operating Systems installations, providing technical support to end users over the telephone etc.