• COMMITMENT TO A CULTURE OF PROVIDING EXCEPTIONAL CUSTOMER SERVICE. • EXCELLENT TELEPHONE SKILLS. • ABILITY TO COMMUNICATE CLEARLY AND EFFECTIVELY WITH INTERNAL AND EXTERNAL CUSTOMERS. • ABILITY TO TAKE FULL RESPONSIBILITY FOR QUERY RESOLUTION. • ABLE TO MAINTAIN A STABLE PERFORMANCE UNDER PRESSURE AND JOB STRESS. • ABILITY TO HANDLE DISAPPOINTMENT WHILE MAINTAINING EFFECTIVENESS TO PROVIDE CUSTOMER SERVICE. • ABILITY TO HANDLE A VARIETY OF TASKS AT ONE TIME WITHOUT COMPROMISING QUALITY OR EFFICIENCY OF SERVICE. • PROFESSIONAL, SELF-MOTIVATED, CONFIDENT AND COMMITTED TO TEAMWORK.