•I possess an ability to communicate complex information in a way which co-workers can easily comprehend. •I have robust experience in coordinating work flow, coaching, counselling and training agents. •I am well able to keep projects on schedule, maintain procedures manual to ensure consistent performance of routines and describe product and service to potential clients. •I can respond to questions, identify and overcome objections and even take clients through the sales process. •I have vast experience in obtaining client information as well as obtain possible client leads. •I have robust experience and education in applying appropriate teaching and assessment methodologies and contributing to the design and development of objectives and teaching material.