My expertise are in successfully enhancing customer response strategies, innovating new processes, and managing overall customer service functionality to maximize loyalty, productivity, and growth. Through my experience, I have gained a wealth of knowledge in overseeing personnel across a wide variety of responsibilities to optimize corporate performance while demonstrating a steadfast commitment to maximizing productivity. The following achievements demonstrate my qualification for this position: • Excelling in my most recent position as Team leader for companies I have worked for, coaching and leading teams in quickly responding to and resolving customer queries and concerns • Overseeing up to 15 employees at a time while delegating tasks, conducting performance evaluations, identifying areas for improvement, and delivering positive feedback to boost morale. • Dealing with escalated calls • Consistently earning accolades in performance appraisals from management, peers, and customers recognizing outstanding achievements in time management, customer relations, integrity, work ethic, leadership, and commitment to top-flight quality. My proven ability to lead a team in both collections and customer services, along with my exceptional communication, problem-solving, and leadership talents