I have worked as a First Line Call Resolver at http://www.******.*** a First Line Call Resolver I logged calls and saw them through to point of resolution, updating the calls and clients until the call is resolved. I then moved to HelpDesk CCo-Ordinator which I later became a supervisor, where I was based at a client managing the Service Desk. I then moved to Aurik and worked as a scheduler for Project Managers. I also worked as a Billing and Revenue Assurance Administrator. In this role I perform all billing administration and any Revenue related issues. My experience includes a little over 20 years in call centre, admin and IT. I have the following skills in computers: MS Office(Word, Excel, Powerpoint, E-mail Internet. I'd love to find out more about the position you're looking to fill,and I would welcome the opportunity to tell you how my skills and ideas can benefit your company. can be reached at (***)-***-**** or ****@*****.***. Thanks for your consideration; I look forward to hearing from you soon! Sincerely, Neo Letsoela